Everbright Digital

Privacy Policy

Last updated: 23 July 2026

Everbright Digital (ABN 19 329 876 309) respects your privacy and handles personal information responsibly.

Information we collect

We may collect information that you provide when contacting us or requesting a service, including:

• Your name, email address and telephone number
• Details about your enquiry, device or technical problem
• Service addresses and appointment information
• Information needed for quotes, invoices and service records
• Technical information required to provide an agreed service

When providing IT support, we may temporarily encounter files, account details, network information or other information stored on a customer’s device. We only access information reasonably necessary to perform the authorised work.

Our contact form may also process technical information such as an IP address, browser type and submission time for security and spam prevention.

How we collect information

We generally collect information directly from you through:

• Our website contact form
• Email, telephone or other direct communication
• Service appointments and authorised technical work

Why we use your information

We may use personal information to:

• Respond to enquiries
• Assess technical problems
• Prepare quotes and arrange appointments
• Provide requested IT services
• Communicate about ongoing work
• Issue invoices and maintain business records
• Protect our website and services against misuse
• Meet legal and regulatory obligations

We do not sell personal information or use enquiry details for unrelated marketing without permission.

Third-party services and overseas processing

Our website uses Formspree to process contact-form submissions. We also use Google services, including Gmail, for business communications.

These providers may process or store information outside Australia, including in the United States and other countries where they operate. Their handling of information is governed by their respective privacy policies.

Please do not include passwords, financial information or highly sensitive personal information in the website contact form.

Storage and security

We take reasonable steps to protect personal information from loss, misuse and unauthorised access. Information may be stored in email accounts, service records and systems operated by our service providers.

No internet transmission or storage system can be guaranteed to be completely secure.

Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes and meet legal obligations. Information that is no longer required will be deleted or securely disposed of where reasonably practicable.

Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct inaccurate information. We may need to confirm your identity before processing a request.

Privacy questions and complaints

If you have a question or concern about how we handle personal information, contact us at everbrightdigital.sa@gmail.com .

We will review privacy concerns and respond within a reasonable period.

Changes to this policy

We may update this policy when our services, technology providers or legal obligations change. The latest version will be published on our website.